Service Desk Associate

Planet Fitness is hiring for Service Desk Associate

Salary: $15.50 Hourly
Shift: Overnight
Category: Customer Service

Company & Benefits

Ohana Growth Partners, one of the largest independently owned operators of Planet Fitness clubs, is dedicated to inspiring people to change their lives—and have fun doing it! We celebrate diversity, equity, and inclusion and are committed to creating an inclusive environment for all employees.

Benefits include:

• Positive, professional environment with the "Judgement Free Zone" brand promise

• Growth opportunities (90% of management started as entry-level)

• Competitive pay

• 401K Retirement Fund with discretionary employer match up to 6%

• Regular community outreach involvement

• Free employee Black Card Membership

Job Summary

The Service Desk Associate plays a key role in service desk administration, membership sales, and maintaining the cleanliness of the facility and equipment. This role provides excellent customer service to members, guests, and staff, fostering positive relationships at all times.

Essential Job Functions

• Greet members and guests warmly on arrival and departure

• Monitor club access for members and non-members

• Handle member and guest questions and complaints professionally

• Answer phone calls and provide information to prospective members

• Conduct tours for prospective members

• Sell memberships, process agreements, and enter member data

• Operate the Point-of-Sale system and collect overdue payments

• Organize and maintain the customer service front desk

• Schedule fitness training appointments

• Complete Club Walk-Arounds every 20 minutes and fill out checklists

• Assist new employees with questions and guidance

• Perform start and end-of-shift procedures

Conduct clubhouse housekeeping, including:

• Cleaning equipment and areas under equipment

• Cleaning hydromassage beds, benches, showers, lockers, toilets, sinks, mirrors, and more

• Dusting vents and wiping down tile, walls, and doors

• Vacuuming and mopping floors

• Replenishing supplies such as toilet paper and soap

• Emptying trash and maintaining cleaning supply organization

• Demonstrate commitment to diversity, equity, and inclusion

• Perform additional duties as assigned

Education & Experience

• High School Diploma or GED preferred

• Previous customer service and/or sales experience preferred

• Previous cleaning or maintenance experience preferred

• Basic computer literacy required

Skills & Abilities

• Excellent communication, phone, and interpersonal skills

• Ability to clearly explain the Judgment Free Zone concept

• Accuracy with handling numbers

• Ability to follow directions and work independently or as part of a team

• Positive attitude and willingness to assist others

• Ability to maintain composure in difficult situations

• Willingness to learn from mistakes

Physical Environment & Requirements

• Work primarily indoors with normal exposure to light, sound, heat, and cold

• Frequent walking, standing, bending, stooping, kneeling, crouching, grasping, and reaching

• Frequent moving, lifting, pushing, pulling, and carrying up to 60 lbs

• Ability to operate equipment like vacuums and floor scrubbers

• Exposure to standard cleaning fluids and chemicals

• Ability to observe and respond to behaviors in the environment

• Clear communication and information exchange skills