Member Services Representative

Planet Fitness is hiring for Member Services Representative

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Essential Duties and Responsibilities

• Greet members, prospective members, and guests, providing exceptional customer service.

Handle all front desk related activities including:

• Answer phones in a friendly manner and assist callers with a variety of questions.

• Check members into the system.

• New member sign-up.

• Take prospective members on tours.

• Facilitate needed updates to member's accounts.

• Respond to member questions and concerns in a timely and professional manner; escalate to Assistant Manager or Manager as needed.

• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.

• Basic computer proficiency.

• A passion for fitness and health.

• Upbeat and positive attitude.

• Punctuality and reliability are a must.

• Exceptional customer service skills; able to interact positively and professionally with members and co-workers, exceeding member expectations.

• Strong listening skills with the ability to empathize and problem solve.

• Demonstrate diplomacy in all interactions while using appropriate behavior and language.

• High School diploma/GED equivalent required.

• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.

• Continual talking in person or on the phone during shift.

• Must be able to occasionally lift up to 50 lbs.

• May occasionally encounter toxic chemicals during shift.

Join the Club

Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated, and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand.

With more than 2,000 locations across the U.S. and internationally, there are plenty of opportunities on our Planet, and we are always looking for talented individuals to join our team!

Additional Information

Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it.

Employment Notice

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees and does not retain any reserved authority to control terms and conditions of employment. Each franchisee is responsible for ensuring compliance with local, state, and federal law.