Team Lead

Planet Fitness is hiring for Team Lead

Responsible for assisting in the oversight of gym operations to ensure a positive member experience.

Essential Duties and Responsibilities

• Assist in training and developing staff.

• Assist in member service oversight to ensure all staff provide great customer experience.

Handle front desk related tasks including:

• Answering phone calls politely and assisting with questions or concerns.

• Taking informational calls.

• Assisting with member check-ins, sign-ups, cancellations, and updating member accounts.

• Greeting and meeting potential members, providing gym tours.

• Assist in facilitating member service issues and questions.

• Assist with team member management and provide backup support to Club Manager as needed.

• Ensure adherence to all company policies and procedures.

• Help create and maintain a positive image for the club.

• Assist in overseeing cleanliness and appearance of the gym.

• Assist in managing marketing efforts; ensure team members are aware of and trained on current marketing promotions.

• Assist in ordering supplies, keeping inventory, and tracking reports as needed.

Essential Behavior Requirements

• Customer Service: Communicates and interacts with customers (including coworkers and the public) exceeding their wants and needs.

• Listening: Actively listens to customers, empathizes, and works collaboratively to solve problems.

• Problem Solving: Recognizes and defines problems; analyzes information; encourages alternative solutions; plans resolution; seeks help when needed.

• Diplomacy: Demonstrates tact and skill in all interactions using appropriate behavior and language.

• Communication: Maintains timely communication with team members and supervisors to increase productivity and prevent misunderstandings.

Minimum Qualifications

• Honesty and good work ethic.

• Strong customer service skills.

• Strong communication, organizational, and leadership skills.

• Basic computer proficiency.

Physical Demands

• Standing and walking at least 75% of the shift.

• Talking in person or on the phone at least 75% of the shift.

• Must be able to lift up to 50 lbs less than 30% of the time.

Benefits

• Dollars for Scholars Program

• Employee Appreciation Program

• Free Membership for self and one family member or friend

• Team Member Support Team

• Health, Dental and Vision Insurance

• Critical Illness Insurance

• Short Term Disability Insurance

• Accident Insurance

• Voluntary Life Insurance

• Pet Insurance

• Health Savings Account (HSA)

• Advancement Opportunities

About Us

Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated, and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the U.S., Planet Fitness is continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand.

With over 2,000 locations worldwide, there's plenty of opportunity to find your perfect fit and make a difference in customers' lives.

Additional Information

Employees at franchise locations are employed by the Franchisee, not PFHQ (Franchisor). Each franchisee complies with local, state, and federal laws regarding employment.