Crew Member

Planet Fitness is hiring for Crew Member

The Crew Member will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Essential Duties and Responsibilities:

• Greet members, prospective members, and guests, providing exceptional customer service.

Handle all front desk related activities including:

• Answer phones in a friendly manner and assist callers with a variety of questions.

• Check members into the system.

• New member sign-up.

• Take prospective members on tours.

• Facilitate needed updates to members’ accounts.

• Respond to member questions and concerns in a timely and professional manner; escalate issues to Assistant Manager or Manager as needed.

• Assist in maintaining the neatness and cleanliness of the club.

Qualifications / Requirements:

• Customer service/hospitality background preferred.

• Basic computer proficiency.

• A passion for fitness and health.

• Upbeat and positive attitude.

• Punctuality and reliability are a must.

• Exceptional customer service skills; able to interact positively and professionally with members and co-workers, exceeding member expectations.

• Strong listener with the ability to empathize and problem solve.

• Demonstrates diplomacy in all interactions using appropriate behavior and language.

• High School diploma/GED equivalent required.

• Must be 18 years of age or older.

Join the Club:

At Planet Fitness, we’re committed to enhancing people's lives with an affordable, high-quality fitness experience. We are a growing team of motivated, fun-loving individuals dedicated to cultivating the Judgement Free Zone® and shaping the future of our brand. With over 2,000 locations across the U.S. and beyond, there’s plenty of opportunity for growth and development.

Our member mission: Our product is a tool to inspire and motivate everyone, not just a brand name. If you want to make a difference in a customer’s life, this is the place to be. Join us and bring your mojo to the Judgement Free Zone®!

Important Note:

Employees at franchise locations are employed by the Franchisee, not PFHQ (the Franchisor). PFHQ does not control employment terms or labor matters for franchisees or their employees. Each franchisee ensures compliance with all applicable laws.