Member Experience Specialist

Planet Fitness is hiring for Member Experience Specialist

In charge of acquiring new memberships and ensuring a favorable experience for members through exceptional customer care to both existing and potential members as well as visitors.

Essential Duties and Responsibilities

• Welcome and engage with potential members, ensuring they have a positive customer interaction.

Handle front desk related tasks:

• Respond to incoming calls with courtesy and effectiveness in assisting with inquiries or issues.
• Answer phone inquiries and lead tours of the fitness center.
• Certainly! Help with welcoming members, registering new individuals, processing withdrawals, tracking BCM facility usage, and maintaining accurate member profiles.

• Assist with member inquiries and concerns; refer to higher-level management if necessary.
• Support in keeping the club tidy and organized.

Essential Behavior Requirements

• Customer Service:Providing exceptional customer service involves surpassing the anticipated level of communication and interaction with clients, colleagues, and the community.
• Listening:Actively engage in listening and showing empathy to effectively address and resolve customer issues through collaboration.
• Problem Solving:Problem-solving involves recognizing and defining issues, evaluating data, promoting different options, and reaching out for help as needed.
• Diplomacy:Diplomacy involves employing tact and maintaining a sense of professionalism during every interaction.
• Communication:Stay in regular and efficient contact with supervisors to address any inquiries or concerns promptly.

Minimum Qualifications

• Being truthful and having a dedicated commitment to work are important qualities.
• Effective abilities in attending to customer needs.
• Basic computer proficiency.

Physical Demands

• A requirement to be on your feet and moving around for the majority of the working hours.
• Engaging in verbal communication face-to-face or via telephone for the majority of the work period.
• Capable of lifting weights up to 50 lbs. on fewer than one-third of occasions.

Benefits

• The Dollars for Scholars Program aims to provide financial assistance to students pursuing their education
• Employee Appreciation Program
• Complimentary enrollment for oneself and a chosen family member or friend
• Support for Team Members
• Health insurance, along with dental and vision coverage, is a crucial component of overall well-being security
• Critical Illness Insurance
• Short-term disability insurance is a form of coverage that provides financial assistance to individuals who are unable to work due to a temporary illness or injury. This type of insurance typically replaces a portion of the individual's income for a limited period of time
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• Health Savings Account (HSA) is a financial tool that allows individuals to save money for medical expenses with tax advantages

About Planet Fitness

Creating a budget-friendly, top-notch fitness journey that enriches individuals' lives necessitates a group of enthusiastic, driven, and enthusiastic individuals. Planet Fitness, a leading franchisor and manager of fitness facilities in the U.S., is on a steady growth trajectory. We are actively looking for exceptional individuals to come aboard and help foster our Judgement Free Zone® ethos while influencing the direction of our brand. Boasting over 2,000 establishments in the U.S. and around the world, there is ample room for professional advancement.

Our primary goal for members is to view our product as a resource rather than just a label or a standard creator. It is a versatile tool meant for universal application. It is crucial for members to be driven and encouraged, and this is where your role becomes significant. If you aim to bring about positive change in the lives of customers, then this is the ideal environment for you. Join us in contributing your unique energy to our inclusive and supportive community and effect meaningful change in society.

TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU

Staff members working at franchise establishments are under the employment of the Franchisee, distinct from PFHQ, which is the Franchisor. The Franchisee is responsible for overseeing all aspects of labor and employment in accordance with relevant regulations.