Fitness Club Manager

Planet Fitness is hiring for Fitness Club Manager

The responsibilities of the Fitness Club Manager include supervising the staff, ensuring customer satisfaction, and managing the club's budget effectively. The successful candidate will possess exceptional leadership qualities, a keen interest in fitness and customer service, and a strong ability to cultivate a positive work environment.

Essential Duties and Responsibilities

• Implement procedures for appointing, onboarding, instructing, coordinating schedules, and monitoring the performance of club team members.
• Ensure that the level of service provided to members is consistently exceptional by all staff.
• Provide support for front desk operations by welcoming individuals, guiding tours, responding to inquiries, and resolving any issues or complaints.
• Maintain a positive, neat, and supportive club setting.
• Monitor and offer feedback to the team to help them reach the company's service and operational criteria.
• Maintain the timely opening and closure of the gym as scheduled.
• Instruct employees on the current marketing strategies and promotional offers.
• Finalize the management component of new employee onboarding using Paycom.
• Monitor staffing levels to ensure that the club is sufficiently staffed throughout its operational hours.
• Ensure compliance with and demonstrate the company’s policies, protocols, and codes of behavior.
• Supervise the supply purchasing and inventory monitoring for the club.

Essential Behavior Requirements

• Customer Service:Strive to deliver top-notch customer experiences that go beyond what members anticipate or imagine.
• Listening Skills:Cultivate your listening skills by engaging attentively and demonstrating empathy towards your team and individuals to create trust and identify solutions.
• Problem Solving:Effectively dealing with problems requires the capacity to assess, understand, and resolve them efficiently.
• Diplomacy:Diplomacy requires conveying messages with grace, consideration, and regard in all forms of communication.
• Team Communication: Foster clear and open communication with employees, teammates, and supervisors to enhance productivity and cohesion within the team.

Minimum Qualifications

• Engaging in work activities with honesty, reliability, and ethical standards.
• Previous experience in a leadership or supervisory position for a period of one year is necessary.
• Proficient in leading, providing top-notch customer care, and managing tasks efficiently.
• Outstanding communication skills in both speaking and writing.
• Foundational knowledge of computers, especially in navigating Microsoft Office and similar platforms.

Physical Demands

• Ability to stand and move around for at least 75% of the duration of each workday is mandatory.
• The ability to communicate clearly and professionally, either in face-to-face settings or over the phone, is a crucial skill that should be consistently demonstrated throughout the shift.
• There may be instances where lifting objects up to 50 pounds is necessary, but this activity happens infrequently, constituting less than 30% of the job requirements.

Employee Benefits

• Dollars for Scholars Tuition Assistance Program is a financial aid initiative that strives to assist students in covering the costs associated with their tuition
• Employee Appreciation Initiatives
• Enjoy a no-cost Planet Fitness Membership for you and one additional person
• Supporting Your Team: Available Resources
• Protection for medical, dental, and vision expenses
• Critical illness and short-term disability insurance serve as important tools to help individuals protect their financial well-being in case of unexpected health challenges. Critical illness insurance offers coverage for specific serious illnesses such as cancer, heart attack, or stroke, providing a lump sum payment that can be used as needed. Short-term disability insurance, on the other hand, offers income replacement if you are unable to work due to a covered condition for a short period of time. By having these types of insurance in place, individuals can safeguard their finances and ensure they have support in place during difficult times
• These insurance products, accident, and voluntary life insurance, offer financial protection in case of accidents or death
• Both pet insurance and Health Savings Accounts (HSAs) offer options for proactive financial planning to cover future healthcare needs for pets and humans
• Career advancement opportunities involve the potential for individuals to grow professionally and move ahead in their careers

About Planet Fitness

At Planet Fitness, we aim to offer more than just a typical gym experience we aim to foster a sense of community and inclusivity. With a rapidly increasing number of locations exceeding 2,000 both domestically and internationally, we are constantly on the lookout for enthusiastic and dedicated individuals to join us in our mission to inspire healthier lifestyles without discrimination.

Please Note

This position is for a franchise location. Employees are employed by the independent franchisee and not by Planet Fitness Corporate (PFHQ). Franchise owners are solely responsible for their own employment practices, including compensation, scheduling, benefits, and compliance with applicable laws.